Frequently Asked Questions (FAQ)

How can I place an order?

To place an order, simply browse our products, add your selected items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Do you ship internationally?

Yes, B&G Store offers international shipping to many countries worldwide.

What shipping methods do you use?

We provide express shipping via Aramex, UPS, and DHL. Orders are usually delivered within 2 business days, depending on the destination.

Are customs duties and taxes included?

No. Customs duties, taxes, and import charges are not included in product or shipping prices and must be paid by the customer upon delivery.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

Can I change or cancel my order?

If your order has not yet been shipped, please contact our customer service as soon as possible. Once shipped, orders cannot be changed or canceled.

What is your return policy?

Returns are accepted according to our Warranty and Refund Terms. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How long does the refund process take?

Refunds are processed after the returned item is received and inspected. This process may take several business days depending on your payment method.

What if I receive a faulty or incorrect item?

If you receive a faulty or incorrect product, please contact our customer service immediately. B&G Store will cover the return shipping costs in such cases.

How can I contact customer support?

You can reach us via our Contact Us page or by email. Our customer support team will be happy to assist you.